"We solicited bids from four companies to replace our entire HVAC system in our home, and selected Krafft Service because of price and their reputation on Angie's List and Yelp. The installation was scheduled and completed as agreed, and the job site was clean when the team left. We had some problems with the condensation drain line (already in place), which caused the coil to not work properly, making the house very hot. Krafft's scheduler, M. Swanger, sent two different staff members to fix the problem, but the coil would still not operate effectively. Jay Krafft (the owner) sent the company's Operations Manager, who replaced the entire coil and set a plan to permanently fix the problem, with a very creative solution from Jay Krafft himself. Today, all works perfectly, and we could not be happier with the service, our new HVAC system, and the professional team from Krafft Service. Highly recommended."